Bid and Buy with confidence:
In our every listing, we provide detailed descriptions and photos, photos are enlarged to let
people to see the details. All sizes and dimensions are stated in the listing. Items must be as
per described, so that customers can make decision when they are buying on our website.
We also have quality checking before sending out the items. So we hope that our customer love our items.
However, if you are not satisfied with our items, kindly please contact our customer service BEFORE return to obtain authorization.
Our email: firstname.lastname@example.org
We will contact you as soon as possible and let you know about the procedure of return or exchange.
- All items must be returned (postmark) to us within 15 days of receipt.
- Buyer will be responsible for return shipping cost, restocking fees may apply.
- Please ensure that your package is properly packed to ensure its safe arrival. We will not be responsible for lost or damaged return package.
- Original shipping & handling fee, and resizing fees are not refundable.
- Any duties/taxes or customs fees are non-refundable.
- All return must be in its original condition without any alteration to the product. We do not accept returns on items that have been worn, altered, washed, or damaged in any way.
- Please allow 3-5 business days for your refund to be processed once return has been accepted.
Our mailing address is
Shing Yau Jewellery Product
14/F , Real Sight Commercial Building
122 Woosung Street, Yau Ma Tei, Kowloon, Hong Kong
Please include details:
You request ( refund or repair )